Terms and Conditions

Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their hair care, just as you wouldn’t like to be kept waiting!

As an independent Australian-owned business, we thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.

Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional hairdresser.

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice.

Free consultation will be provided before the service for complex cases.

Some hair may react differently and may cause damage to hair when bleached/treated and we will not take responsibility.

Some hair may resist for particular treatments.

Colors may not appear as per manufactures specification due to the complex nature of individual's hair.